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This page will be updated with information on issues affecting the running of Goldsmiths, University of London.

Library printers will unavailable Tuesday 6th June 08:00 – 17:00

This planned downtime is to allow an essential upgrade to be carried out.

You will need to register your cards again once service has been rstored, with your full username e.g jblog123@campus.goldsmiths.ac.uk and then your password, you will only need to do this once.

If you are not able to access this service after this time, please contact:

IT&DS Service Support Team via Live chat

https://www.gold.ac.uk/it/

We apologise for any inconvenience this downtime may cause.

Kind Regards

IT&DS

Service Support Team

Telephone Services will unavailable Tuesday 6th June 18:00-22:00

All Telephone services will be unavailable Tuesday 6th June 18:00-22:00.

This downtime is to allow critical maintenance work to be carried out.

We apologise for any inconvenience it may cause.

If you are not able to access the telephones after this time please contact IT&DS Service Support Team via Live chat or Hornbill

https://libanswers.gold.ac.uk/ (Live Chat)

https://live.hornbill.com/gold/

IT&DS

Service Support Team

WiFi Services will be unavailable Wednesday 7th June 07:00 – 09:00

WiFi Services will be unavailable Wednesday 7th June 07:00 – 09:00.

This downtime is to allow critical maintenance work to be carried out.

We apologize for the short notice and for any inconvenience it may cause.

If you are not able to access the WiFi services after this time please contact IT&DS Service Support Team via Live chat or Hornbill

https://libanswers.gold.ac.uk/ (Live Chat)

https://live.hornbill.com/gold/

IT&DS

Service Support Team

WiFi connectivity restored to 34-36 Lewisham Way

IT engineers have restored WiFi connectivity to 34-36 Lewisham Way.

Wired connection is still unavailable. We are working with 3rd party to have a replacement switch to restore all services in Lewisham way.

We apologise for any inconvenience caused.

Updates will be posted here.

IT&DS

Service Support Team

Network available Laurie Grove

We are pleased to advise that Network has been restored in Laurie Grove and the surrounding area.

We apologise for any inconvience this caused.

IT&DS

Service Support Team

Onsite Legacy Telephone system is currently unavailable

We are experiencing an issue with our legacy onsite telephone system.

This is affecting the following areas:

Teaching room phones
Lobby/foyer phones
Emergency phones
Lift phones

We are working with our telephony supplier to try and resolve this issue

We will keep you updated.

IT&DS

Service Support Team

Richard Hoggart Building -Temporary Limited Access from 9 May 2023

Due to the volume of unaccompanied school age children currently accessing the site and the associated safeguarding issues this presents. For this reason from the 9th May, we intend to manage this by restricting access to Richard Hoggard Building. This will involve the closure of all side doors to RHB (10.00 am) except the main entrance and the Laurie Grove Car Park entrance. During this period, security will be carrying out ID checks at the entrances, staff and students are required to produce their ID badges on request.

We hope that our actions at this time will help improve the student experience during the exam period, we remain committed to maintaining an open campus and accompanied children and any organised group visits will still be accommodated. Please accept our apologies for any inconvenience this may cause, if you have any further questions please email estates

Last updated 4 May 2023 9.38am

Lift outages

It has come to our attention that there are lifts and stair lifts across campus that are currently experiencing problems. Please be assured that we are working with external contractors to get these up and running as soon as possible.

To ensure that you can plan appropriately please be aware of the following are having problems:

Richard Hoggart Building – Stair lift outside 258

We apologise for any inconvenience, and will update this as regularly as possible.

Last updated
19/05/2023 – 10:30am

Tennis Courts

Due to continued health and safety concerns, the tennis courts are currently closed and unable to be used.

We apologise for any inconvenience caused.

Last updated
1 June 2023