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Goldmine is now accessible

Goldmine is now accessible

This message is to confirm that Goldmine is now accessible.

If you are not able to access Goldmine, please contact IT&IS Service Desk:

https://servicedesk.gold.ac.uk, or servicedesk@gold.ac.uk.

Thank you for your patience.

 

IT&IS Service Desk

Password Manager Unavailable on  Wednesday 10th March 2021

Password Manager Unavailable on  Wednesday 10th March 2021

Password Manager will be unavailable Wednesday 10th March, 07:00 – Thursday 11th March, 07:00.

This planned downtime is to allow for an upgrade to Password Manager.

If you are not able to access Password Manager, after this time, please contact IT&IS Service Desk:

https://servicedesk.gold.ac.uk, or servicedesk@gold.ac.uk.

We apologise for any inconvenience this downtime may cause.

IT&IS Service Desk

Change to the way you will access Columbus (Student Record System)

A change will be made to UNIT-e, Columbus (Student Records System) on Monday 15th February 07:00.

After this change has been made staff will have to use Pulse Secure (VPN) to access Columbus. Guidance on how to connect to the Pulse Secure VPN service can be found on Goldmine under the IT Professional services page. The instructions will be found under the section “Accessing your files”, which is a subsection of the “Working Off-Campus” page.

This change needs to be made for security reasons.

Please make yourself familiar with the above guidance before the change is made to ensure you have no loss in accessibility to Columbus.

If you are experiencing issues with accessing Columbus via Pulse Secure after an hour of the change being made, please contact IT&IS Service Desk:

https://www.gold.ac.uk/it/service-desk/

 

IT&IS Service Desk

Error message when accessing Goldmine on Chrome

Staff trying to access Goldmine on Google Chrome may encounter an error message when logging in that prevents them visiting the site. This is a known issue with Chrome and IT&IS are working to fix it.

In the meantime, please use an alternative browser.  The recommended browser for Microsoft applications is Microsoft Edge. Firefox is another alternative and both of these allow access to Goldmine.
Another option you can try is to clear the cache and cookies on your Chrome browser. The below steps are how to clear cookies and cache.

  1. On your computer, open Chrome.
  2. At the top right, click More.
  3. Click More tools  Clear browsing data.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Next to “Cookies and other site data” and “Cached images and files,” check the boxes.
  6. Click Clear data.

Learn how to change more cookie settings in Chrome. For example, you can delete cookies for a specific site.

IT&IS